The Canadian Model
of Quality Service
What Is It?
CMoQS is a system to remind people how to provide a Quality Service that is appreciated by all cultures.
The founder of the CMoQS Annie Zalezsak, says:
“As a Canadian, I expect certain Quality Service standards. When I experience anything less, I become utterly disappointed and I’m not willing to give second chances if the service is bad. Businesses can’t afford to lose customers. We could all use improvements.”
Learning the CMoQS
By delving into any of the A (Attention), C (Capability), and E (Excellence) of Quality Service as outlined on this website, you can develop your CMoQS skills.
You can also contact us about CMoQS Assessment and Reviews.
Founder and Developer of the CMoQS
Annie Zalezsak (aka Annie Zed) is a Canadian who moved to the UK in 1998. She is a Communication Designer, artist and writer. Most of her career has been in and around business communications (graphic design and writing) using print and electronic mediums.
Her personal experience and findings on trans-border differences in Quality Service have gone into the development of the CMoQS. Annie’s aim is to help tourists and expatriates from either side of the Atlantic to have improved experiences of each other’s products and services. She encourages everyone to be open to new approaches in providing Quality Service.
Annie has an HNC in Management and Business from the University of Glamorgan; an ILM 5 from the Institute of Leadership and Management. She has also completed 9 courses related to Customer Service in the Hospitality industry.