Excellent Quality Service
‘Excellence’ is a word that is frequently used in business missions and values. What really does it mean?
Transcending and surpassing expectations; rising in merit and value; being positively distinctive and exceedingly great in character, feature or ability. Excellence should be our aim in all that we are and do, if we desire success in business.
Make it easy for us to do business. Better yet, make sure your product and service is easy for me to buy, receive and use.
Don’t waste anything. Show me you care about the things I care about, like saving money and respecting the environment. Don’t sell me something I really don’t need. Look out for my best interests.
Time is money. So don’t waste my time either. Complete our transaction simply, smoothly, and quickly.
How can I be convinced of a product or service that you don’t subscribe to yourself? Be proud to stand by your product or service. Be willing to recommend it.
Exude energy and enthusiasm. It’s contagious.
Engage and Engross
Allow (and encourage) me to get involved.
Show me how the product or service improves my situation or circumstance.
Allow me to experience how good this can make me feel.
Bring to my attention something I don’t know about your product or service.
Do everything you can to make my experience wonderful.
Give me a guarantee.
Let’s have a fun transaction. Have a laugh or two. It will make my experience memorable.
Treat all customers equally. No matter how much (or how little) I spend at your establishment, treat me with as much importance as the next guy.
I want to know that you have values and are ethical in your treatment of me, your other customers, your staff, your community and the environment.
Change with the times. Know what is needed and expected. Adapt.
Give me great value for my money. Give me more than I expect. Surprise me.
Make your product or service something I look forward to.
Make sure your staff are fully trained and know their job, product and service, inside and out.
Make my experience at your establishment something I’ll never forget (in a good way!) and want to tell everyone about (in the highest esteem!).